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Posted in 2018-05-22 00:37
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There are different moments when you might think about investing in live chat agent training solutions
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, one of them being when you are running a start-up and feel that your employees are could be achieving better results. As you may have probably heard, live chat can increase sales, but it all depends on the approach that your company opts for. Being an aggressive agent that constantly badgers all visitors is definitely not the way. So, what can you do that helps you increase sales but doesn’t increase your costs?
The main issue faced by fresh start companies is that they have to consolidate their position on the market, find a way to attract customers, build their brand and use their resources wisely. Well
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, one of the ways you can spend your budget and know that you will benefit from just the right advantages would be to invest in improving you live chat agent performance by incorporating the right live chat training solutions. Of course, this does not mean that you should just trust any trainer that you come across. You might want to consider something more efficient that will help your company in the long run by making the most of your commerce communication software -- a training solution that relies on artificial intelligence.
Opting for this product as soon as you launch your company will increase your chances of being successful sooner rather than later. Another moment when you should look into live chat agent training solutions is when you have been running the same company for some time but notice that you are losing customers and not sales and do not really know why. After all, you have invested in optimizing your marketing strategy and know that your brand has a great reputation on the market.
The problem is that live chat can increase sales, but it can also decrease these numbers if your agents do not know how to communicate precisely and appropriately with visitors. It is not only a matter of asking them if they need any help, but rather they need to respond in such a way that matches the sentiments and feelings of each visitors, regardless of differences in the visitor’s needs. Your agents must be able to rephrase what they are about to say
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, change their approach along the way and steer the conversation in the right direction.
To ensure that live chat can increase sales, you will need a product that uses artificial intelligence to help your agents say the right things and that can be integrated into your live chat system. This kind of software will be able to analyse the entire conversation from both sides, find out more about the subliminal text that can be found in the words that the visitor is using and provide recommendations to the agent in real time.
NEW YORK, Aug. 24 (Xinhua) -- As the global equity markets collapsed Monday amid economic growth concerns, analysts believe the world's stock markets could be more volatile in the future.
The Chinese stock markets had their worst day in eight years Monday with the benchmark Shanghai Composite Index tumbling 8.49 percent to close at 3,209 points.
The Dow tumbled 588 points
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, or 3.58 percent, to 15,871, after sliding more than 1,000 points, or 6 percent at the opening. The S&
500 shed 77.68 points
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, or 3.94 percent, to 1,893. The Nasdaq Composite Index sank 179.79 points, or 3.82 percent, to 4,526.
Investors are very fearful
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, said Thomas Lee, managing partner of research company Fundstrat. They are processing a lot of information - China's economic data, timing of the Federal Reserve's rate rise, weak oil prices. It's too much worries for investors to keep holding the stocks.
Brendan Ahern, the portfolio manager of KraneShares, said that the U.S. equity markets have done exceedingly well without a significant correction which has been overdue. And U.S. valuations have risen along with stock prices unabated for seven years.
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, professor at Yale University and former chairman of Morgan Stanley Asia, said the U.S stock market has been supported by the Federal Reserve's expected move, not by the weak economic recovery.
"That's all we've been concerned about. The support from the Fed was artificial, but the policies are not necessary for the fundamental change of the economy," he said.
Now signals indicated that the U.S. central bank wanted to start increasing interest rate to stop the quantitative easing. A lot of stimulants to the stock market have been made by the Federal Reserve is now in the process of being withdrawn.
Investors also saw the positive side of the market. Thomas Lee viewed it as a correction or pullback of the market. The U.S. equity market is still supported by the strong housing market and low gasoline prices which could help consumption.
Markets are concerned about China's economy, said Lee
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, but was quick to add that the economic situation in China is probably better than what investors believed. The stock market fell back so quickly, the possibility of recovering quickly is likely as well, he noted.
Brendan Ahern suggested that investors should recognize that there are great valuations and growth opportunities outside of the U.S., such as Chinese equities listed in both the onshore and offshore markets.
"Buying China's onshore blue chip companies and U.S. listed e-commerce companies today is never easy though buying at today's valuations is usually rewarded in the long run," Ahern said.
by Xinhua Writer Chen Shilei
BEIJING, Sept. 7 (Xinhua) -- When Europe pulls a long face amid a tidal wave of refugees
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, it is high time for its cross-ocean ally, the United States, to abandon its "wait-and-see" attitude and take concrete actions to solve the acute crisis.
A recent UN report said that more than 300,000 refugees -- 80 percent of them from Syria -- entered Europe through the Mediterranean from January to August, excee.
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