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Returning Player unable to access former character

Returning Player unable to access former character

I played January 14 through August 14 as Tier 3 on Server 13 Mammon and the fantastic staff here made my experience exciting.   However, I spent 6 months on another game and am ready to return.  However, I find that I am unable to login beyond thet title screen.  If I click on any other server number besides Server 13 Mammon, the character race selection screen does appear.  What mistakes could I be making?

GreyNetherhowl S13 Mammon

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Dear player,
Sorry for the inconvenience. May I know your nickname in game? As we checked here, we didn’t find Tier 3 on server 13. Please provide us the correct nickname thus we can further check it for you. By the way, whether you login via this link? http://www.gamebox.com/inferno_legend/
We are looking forward to your feedback. Best regards.

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