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have tried clearing history and cache but the same thing, it is stuck at 70% download, please check, S52  arcanodom,  thank you

i would like to ask if what you did in banning me from the general wars game is fair or not,   i am a loyal player who has been playing for two years with a level of M5 and halfway to M6 level, and with this i was banned by playing the golf event which i recharged with $35 dollars.  Did i hack the system ? I played what was presented